Customer Service
AchieveGlobal's Achieving Stellar Service™ Experiences training reflects the best of what we have learned over the past three decades around the connection between customer satisfaction, employee satisfaction, and organisational profitability.
Overview
Achieving Stellar Service™ Experiences is a comprehensive training system designed to provide a range of critical service skills vital to customer satisfaction and loyalty, and to organisational success.
The system's modular design allows participants to learn a wide range of skills - foundational, situational, incremental, supportive, organisational, and strategic - in the most effective and efficient way possible. The five workshops in the system build on one another to offer training solutions at every level, thus aligning service strategies with service behaviors throughout an organisation.
The Customer Service System
To learn more about how AchieveGlobal can help the different levels of your organisation, click on the section of the triangle or the tabs to get more information.
Define
Executives
Executives DEFINE Service Strategy
Training provides knowledge and skills that are critical to achieving business results. An organisation's success increases when top leaders and employees:
- Know where the organisation is going
- See a compelling reason for change
- Understand the benefits to themselves and the organisation
- Express support for using skills learned during training
AchieveGlobal's consultants work with the executive level of your organisation to ensure that your leadership solution effectively achieves lasting results - for your customers and for your organisation. Because your situation is unique, we tailor our approach, leveraging your strengths and addressing the critical issues.
Direct
Executives and Mid-Level Managers
Executives and Mid-Level Managers DIRECT processes and resources to foster a service culture.
The cornerstone to any solution is to determine what individuals have to do to deliver the result and what it will take to create and sustain those behaviors. organisations get the behaviors they shape and reinforce - for better or worse. It follows then that leaders at this level can build an environment that creates and reinforces productive behaviors. It's a role that demands giving attention to translating the strategy to a tactical level, asking and looking for complete answers to the question "why are people doing what they're currently doing?" Leaders then are able to direct the alignment of processes and systems, and direct the allocation of resources, that will allow employees to deliver results.
Training Solutions
Develop
Service Coaches
Service Coaches DEVELOP Stellar™ providers.
It is the responsibility of frontline supervisors and managers to develop the capabilities within the individuals of the organisation to execute and implement defined strategy. They teach, coach, reinforce, model, give feedback, empower, recognize, and in all ways lead day-to-day behavioral improvement.
Deliver
Frontline Service Providers
Frontline Service Providers DELIVER Stellar Service™.
Customers get results when individuals do the right things at the right times. People deliver results; it's just that simple.