MANAGERS develop the individuals, processes and systems.

Coaching Others For Top Performance™

This pivotal management course provides participants with skills that help build constructive relationships that gain a stronger commitment to improving performance and achieving results that make a difference for the organisation.

Length: 2-day workshop or available as the individual modules described below

Module 1: The Principles and Qualities of Genuine Leadership™: Manager's Version

Achieve results for your organisation by developing the qualities of genuine leadership and applying the principles and qualities of genuine leadership to your role.
Length: 4 hours

Module 2: Providing Constructive Feedback™

Learn skills to give constructive feedback in a way that builds openness and mutual respect, and promotes problem solving and learning.
Length: 4 hours

Module 3: Developing Others™

Discover skills for developing others, helping them expand their capabilities so they will have the confidence to take on new challenges and work more independently.
Length: 4 hours

Module 4: Giving Recognition™

Learn skills for recognising and reinforcing the behaviours that support others and lead to the right results.
Length: 4 hours
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Managing The Performance of Others™

As the manager, supervisor or leader of a work group or team, performance leaders help others do the work that ultimately makes an organisation successful. They must ensure employee performance aligns with the direction and strategy of the organisation. The skills taught in this management course help participants prepare for and conduct different types of performance-related discussions.

Length: 2-day workshop or available as the individual modules described below

Module 1: Planning for Performance Discussions™

Prepare for performance-related discussions that increase productivity, collaboration, and the achievement of critical goals.
Length: 4 hours

Module 2: Clarifying Performance Expectations™

Learn to discuss performance expectations with others in a way that increases their sense of ownership and gains their commitment.
Length: 4 hours

Module 3: Correcting Performance Problems™

Realise skills for addressing recurring or serious performance problems, getting an individual's performance back on track, and building motivation for improvement.
Length: 4 hours

Module 4: Conducting Performance Reviews™

Build skills and receive tools to conduct a performance review that focuses on major responsibilities, opportunities for improvement, and developmental needs.
Length: 4 hours
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Change Management - Activating Change

This management course calls out and underlines the most critical practices for leading change today, and is broken down into three units:

Unit 1: Activate Capability

The practices learned in this unit create an environment that encourages individual change capability to grow.

Unit 2: Communicate for Results Participants

Learn critical change communication practices that catalyse commitment and results-oriented action.

Unit 3: Monitor Mechanics and Mood Participants

Learn practices to stay in touch with implementation challenges, as well as strategies for responding to resistance.

Length: 1 1/2-day workshop
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Develop an Innovative Culture -Leading Innovation From Concept to Customer Value™

Unlike many management courses that concentrate exclusively on creativity and/or the 'fuzzy front end' of innovation, Leading Innovation: From Concept to Customer Value develops skills and competencies around building a culture of innovation as well as the capability to manage and facilitate a process that will bring results to a new level. This process not only helps participants understand their role as innovative leaders, it also helps create a common language and serves as a critical focal point for appropriately prioritising and deploying the effort and energy of all involved.

Units include:

• Unit 1 - The Heart of Innovation
• Unit 2 - Your Role in Innovation
• Unit 3 - Optimising Diversity
• Unit 4 - Sparking New Thinking
• Unit 5 - Shaping and Selecting Ideas
• Unit 6 - Executing Innovation

Length: 1-day workshop

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Accelerating Team Productivity™

Today's teams are expected to produce more than ever before, faster than ever before. As a result, this management course is designed to help managers focus teams on key results and outputs, and build energy and momentum toward achieving goals.

Length: 2-day workshop or available as the individual modules described below

Module 1: Building Team Pride and Purpose™

Discover the principles and skills that instill high degrees of pride and purpose in teams today. Explore today's workplace challenges and the need for accelerating performance through teamwork.
Length: 4 hours

Module 2: Developing Team Agility: Day-to-Day Tools™

Focus in on strategies team leaders can use and actions they can take to build high levels of team agility: quickness, flexibility, and adaptability.
Length: 4 hours

Module 3: Resolving Conflicts Within Your Team™

Learn the best ways to handle tricky situations that often develop among and between team members, including how to intervene directly or to support team members in addressing these situations on their own.
Length: 4 hours

Module 4: Negotiating Resources for Your Team™

Build the negotiating skills needed to secure resources for teams. Learn to negotiate solutions that work for all parties involved.
Length: 4 hours

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Maximising Your Supervisory Potential™

As a result of the business environment in which they operate, new — and even tenured — supervisors frequently find themselves performing an awkward and uncomfortable organisational balancing act. This workshop helps leaders strive to balance between multiple elements of their job responsibilities.

Length: 1-day workshop or available as the individual modules described below

Module 1: The Hallmarks of Supervisory Success™

Explore in detail three critical Hallmarks — personal credibility, work group commitment, and management support — so that you are cognitively prepared to make the transition into management.
Length: 4 hours

Module 2: Delegating for Shared Success™

Learn the equation that adds up to delegation success: thorough planning, clear communication, and effective follow-through, which together result in successful delegation of work.
Length: 4 hours

Click here to download an overview of this module.

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Leading Meetings - Facilitating For Results

Develop skills to conduct productive, results oriented meetings, no matter how complex the issue or diverse the group.

Length: 8 or 12 hours, depending on optional activities.

Click here to download an overview of this module.

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